Privacy Policy

Last updated: July 18, 2026

Nureva operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nureva is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect

When you visit or make a purchase from our website, we collect certain personal information, including but not limited to:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address
  • Financial information including payment card information, transaction details, form of payment, and payment confirmation
  • Account information including your username, password, security questions, preferences and settings
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions
  • Communications with us, including the information you include in customer support inquiries
  • Device and usage information including your IP address, browser type, cookies, and how you interact with our website

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, or communicate with us
  • Automatically, through your use of the Services and through cookies and similar technologies
  • From our service providers who help us operate the Services (e.g. payment processors, fulfillment partners)
  • From advertising and analytics partners

3. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders, arrange shipping, and facilitate any returns
  • Provide customer support and communicate with you about your order
  • Create, maintain, and manage your account
  • Improve and personalize our website and Services
  • Send marketing communications (only if you have opted in), and show relevant advertising
  • Detect, investigate, and prevent fraud and ensure the security of our Services
  • Comply with applicable law and enforce our terms and policies

4. E-Commerce Platform

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products. Shopify processes personal information necessary to operate the store, including checkout, payment processing, and order fulfillment. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy at shopify.com/legal/privacy.

5. How We Disclose Personal Information

We may share your personal information with:

  • Shopify, and vendors who perform services on our behalf (e.g. payment processing, fulfillment and shipping, customer support, data analytics)
  • Advertising and analytics partners, to measure website performance and deliver relevant advertising
  • Parties involved in a business transaction such as a merger, sale, or bankruptcy
  • Law enforcement or government agencies, where required to comply with legal obligations

We do not sell personal information.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enable essential website functionality, analyze traffic and usage patterns, and support advertising and remarketing efforts. You can control or disable cookies through your browser settings at any time.

7. Email Communications

We send transactional emails such as order confirmations and shipping updates. Marketing emails are sent only with your consent, and you may unsubscribe at any time using the link provided in our emails.

8. Data Retention

We retain personal information only as long as necessary to fulfill orders, provide customer support, and comply with legal and accounting obligations.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. No security measures are perfect, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive information to us.

10. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request access to or deletion of your personal information
  • Correct inaccurate personal information
  • Opt out of the sale or sharing of personal information for targeted advertising
  • Not be discriminated against for exercising your privacy rights

We do not sell personal information. Certain information may be shared with advertising partners for targeted advertising purposes; you may opt out of this by contacting us at the email below.

Global Privacy Control (GPC): Where required by applicable law, we honor GPC signals as a valid request to opt out of the sale or sharing of personal information for targeted advertising.

12. Your Rights

Depending on your state of residence, you may have rights to access, delete, correct, or receive a copy of your personal information, and to opt out of marketing communications or targeted advertising. To exercise any of these rights, please contact us using the details below. We will not discriminate against you for exercising these rights, and we may need to verify your identity before processing your request.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date revised accordingly.

14. Contact

Should you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, please contact:

Nureva
Email: support@nurevawellness.com
Address: CAYA Postbox 978507, 96035 Bamberg, Germany
Website: nurevawellness.com